Weeecycle.net ("we", "us", or "our") operates this website to provide information about our bike repair services and to accept service bookings. This policy explains what data we collect, how we use it, and your choices.
Who We Are
Weeecycle is a road and gravel bike repair specialist based in Lexington, KY. You can reach us at:
- Email: steve@weeecycle.net
- Phone: (859) 693-2176
What Data We Collect
We collect data in two ways:
- Information you provide directly — when you submit a service booking or contact form (name, email address, phone number, bike details, and service description), or when you register on the Customer Portal to track your repair.
- Usage data collected automatically — when you visit the site, Google Analytics 4 collects anonymised information such as pages visited, time on site, device type, and approximate location (city level). This data is collected via cookies.
How We Use Your Data
- To respond to service enquiries and process bookings
- To send repair status updates via the Customer Portal
- To understand how visitors use the site so we can improve it
- We do not sell your data to third parties
- We do not send marketing emails unless you have explicitly opted in
Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics 4 — website analytics. Google Privacy Policy. You can opt out via Google's opt-out tool.
- Netlify — website hosting and contact form processing. Forms submitted on this site are stored by Netlify. Netlify Privacy Policy.
- Stripe — payment processing for any paid services. We do not store your card details. Stripe Privacy Policy.
- Payhip — digital product sales (The Complete Bike Mechanics Handbook). Payhip Privacy Policy.
- Chatonbo — live chat widget. Conversations through the chat may be stored by Chatonbo.
Cookies
This site uses cookies set by Google Analytics 4 to collect anonymised usage statistics. No personally identifiable information is stored in these cookies. You can disable cookies in your browser settings at any time, or use the Google Analytics opt-out browser add-on.
Data Retention
Contact form submissions are retained by Netlify for as long as your Netlify account is active. Analytics data is retained in Google Analytics for 14 months by default. If you would like your data deleted, contact us directly and we will handle the request promptly.
Your Rights
You have the right to request access to, correction of, or deletion of any personal data we hold about you. To make a request, email us at steve@weeecycle.net and we will respond within 30 days.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact
If you have any questions about this privacy policy, please contact us at steve@weeecycle.net or call (859) 693-2176.